Reposted from mashable.com:
Josh Bernoff is Senior Vice President, Idea Development at Forrester Research and the co-author of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, 2010). continue reading »
1) Design doesn't work unless it embodies the ideas that are held common by the people for whom the object is intended.
2) We know talent is worthless if it’s not coupled with excellent customer service. We strive to have “old school business ethics with new age technology” and we're pretty sure we've got it.